Customer Service

BearCreeks has over 20 years experience in the bait boat business.

This extensive experience allows to us to offer you excellent know-how in design, production and sales of high-quality bait boats and their accessories.

We also make products for some of the best-known bait boat brands in the UK and Europe – WaveRunner, Cult Ranger, etc, and a lot of our parts are backward compatible with them

UK based

Our technical and aftersales team is based in London, meaning you always have someone available to talk to. We pride ourselves in offering best in class customer service, and are available to chat any time you need


All our boats come with a 24-month manufacturer guarantee which covers all parts except batteries and chargers.

We will aim to always fix and/or replace your boat within 10 working days -not including transportation time – also this may take longer in the unlikely event of us having to order in more spares

In the unlikely event of finding a fault with one of our boats under warranty, you can contact us and arrange for us to collection of your boat from your address free of charge.

Our technical department will diagnose, fix and then return it back to you.  The warranty covers any defects arising from the drive unit and the electronic parts of the boat, faulty material or workmanship. Collection service only available within mainland England.

Any boat being returned under warranty must be sent back complete, including all parts which were originally received. It is critically important that you remove the batteries from the boat before transportation as they may come loose during transit and cause damage

Please note: Any boat which is received with batteries left in the hull or with batteries packed loose in with the boat will have its warranty null and void. If batteries need to be returned with the boat they must be securely wrapped and packaged in such a way that they can not move during transit to prevent damage 


We offer full service which we recommend you do every 12-18 months. This consists of:

• Re build and seal
• Boat valet

• Return post & packaging worth £15.00
• External shell inspection
• Boat strip down
• Internal inspection


Boats no longer under warranty that need a service or repair can be sent back by yourself. Please contact us beforehand so that we can advise on the best way to go about this